Type: Full-Time
Department: Household Stability Team

Community Action Partnership (CAP) of Lancaster County is seeking a dedicated and responsible Street Outreach Navigator. The ideal match will be responsible for providing direct services to clients experiencing homelessness or in transition around their housing situation, primarily through in person contact wherever they are in Lancaster County.  The Navigator will provide all job functions in a manner that is trauma informed, culturally competent, and consistent with CAP and DVS mission, values, philosophy and policies.


  • Associate’s Degree or Bachelor’s Degree and 2 years’ experience working in Human Services or similar field, preferred.
  • HS Diploma or GED and a minimum of 4 years’ experience working in Human Services or similar field, minimum.
  • Experience working with low income families and community services, preferred.
  • Proven track record of maintaining positive work atmosphere by behaving and communicating in a manner that fosters good relations with clients, customers, co-workers and supervisors.
  • Ability to treat clients, co-workers and the public in a respectful and courteous manner at all times.
  • Ability to develop a sense of community with staff, program participants and volunteers.
  • Ability to remain calm and focused in the face of other people’s distress.
  • Ability to develop a supportive, empowering culture for diverse members of the community.
  • Valid PA driver’s license and must possess vehicle and be able to travel to various locations throughout Lancaster County.
  • Strong organizational skills in managing complex tasks with autonomy.
  • Excellent verbal and written communication skills.
  • Ability to work a flexible schedule, including occasional nights and weekends based on customers’ availability.
  • Must obtain FBI, Child Abuse and PA State Police clearances before starting work.
  • Bilingual Preferred

Skills and Experience

  • Completion of the DVS 40 hour training and any other relative training within the first 6 months of employment.
  • Conduct an assessment via the Self-sufficiency Matrix and re-assess every three months.  
  • Assist the clients to develop a plan to secure permanent housing, and identify other needs - e.g., education/training, childcare, employment assistance - and develop goal-oriented strategies to meet them.
  •  Provide on-site supportive services to clients where possible in a dignified and respectful manner, and advocate for/assist clients in self-advocacy wherever necessary, especially in other programs in Lancaster’s social service network.
  • Provide ongoing referrals to social services throughout the city and county as needed, supported by CAPs strong network of regional partners and connections to other local social service agencies.
  • Provide logistical support to clients through assistance in procuring and maintaining necessary documentation, assistance in completing necessary applications and intakes, and providing ongoing evaluation of eligibility for programs/social services. CAP’s Street Outreach Navigator would provide this support not only for the goal of securing permanent housing, but towards a greater self-sufficiency in all areas evaluated.
  • Facilitate warm handoffs between programs as clients reach higher levels of self-sufficiency, and maintain a contact and support relationship with the client.
  • Enter and update all relevant data in CaseWorthy systems in a timely and confidential manner.
  • Participate in regular Navigator meetings and ongoing professional development
  • Ability to write and speak passionately and informatively on the importance of ending poverty.
  • Provides for the confidentiality of protected customer and program information.
  • Develops and maintains a supportive, empowering culture for diverse members of the community.
  • Lift up to 40 pounds occasionally to load and unload materials.
  • Conduct both outdoor and indoor activities, in both warm and cold temperatures;
  • Talk, hear, and communicate with participants and possess a level of hearing to understand speech.
  • See and be able to read, write, and interpret written documents.
  •  Able to stand and walk approximately 35 – 50% of total work hours in order to travel, set up, and conduct presentations to circles.

Additional Information

CAP offers a competitive compensation and benefits package. Community Action Program of Lancaster County is an equal opportunity employer and does not discriminate on the basis of race, gender, disability, ethnicity, religion, sexual orientation, national origin, age, citizenship, veteran status or genetic information.

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