OUTREACH

The Outreach program provides emergency assistance and service planning to individuals and families who are facing financial hardships. The program provides support with utility payments by partnering with UGI and PPL utility companies to help customers reduce their utility debt and arrange for more manageable payment options going forward. Outreach also provides some rental assistance to qualifying low income individuals and families and makes referrals to food pantries and other support services throughout Lancaster County.

 

PPL Programs

  • OnTrack - This is a special payment plan for PPL customers with limited income who are struggling to pay the full cost of their electric service. The program offers a reduced monthly payment based on family size, income and electric usage.  The program also provides an opportunity for the customer to erase debt owed to PPL.

          For those enrolled in the program, PPL will:

    • Provide a reduced monthly payment plan for electric service
    • Cancel a portion of any debt owed PPL for every month the client makes the OnTrack payment on time
    • Provide energy education and weatherization services

          To remain in the OnTrack program, participants need to:

    • Pay the full OnTrack payment on time every month.
      Verify their type of installed heat source with the OnTrack caseworker
    • Notify the Outreach staff if the participant’s situation changes
    • Keep electric use at or below the usage amount before OnTrack enrollment
    • Apply for and cooperate with WRAP (Winter Relief Assistance Program)
    • Apply for energy assistance LIHEAP/Crisis (if eligible)
  • Operation HELP - Operation HELP provides emergency financial aid to PPL customers struggling to make heating payments. Operation Help is funded by voluntary donations from PPL customers and employees, as well as corporate donations from PPL.

 

Please contact PPL at 1.800.342.5775 for more information on how to apply for OnTrack and Operation HELP.  PPL will send you the application which you should complete and return to a CAP Outreach office, along with all required documentation. Failure to provide the required documentation will slow the application process significantly, so please read the instructions carefully and be sure to include all required paperwork. If you have questions, please contact the Outreach office for assistance.

 

UGI Programs

  • UGI's CAP (Customer Assistance Program) - UGI Penn Natural Gas' Customer Assistance Program (CAP) offers a monthly payment plan based on a percentage of customers’ household gross income, household size and gas usage. This program can potentially make UGI gas bills more affordable. When bills are paid on or before the due date, the difference between the amount billed and the actual amount used can be forgiven.   To find out if you are eligible for this program, please contact UGI directly for more information at 1.800.276.2722.
  • Operation Share – Operation Share is an energy assistance program that provides grants to qualified customers struggling to pay heating bills. This program is funded by voluntary donations from the public and UGI employees, as well as corporate donations from UGI.

 

Please contact UGI at 1.800.276.2722 for more information on how to apply for UGI’s CAP and Operation Share. UGI will send you the application which you should complete and return to a CAP Outreach office, along with all required documentation. Failure to provide the required documentation will slow the application process significantly, so please read the instructions carefully and be sure to include all required paperwork. If you have questions, please contact the Outreach office for assistance. 

Please contact us for more information if you have additional questions.

 

CONTACT INFORMATION

Regina Begley, Director

717.299.7388, ext. 3034
717.299.9341 (fax)
rbegley@caplanc.org 


Community Action Program of Lancaster County

601 South Queen Street
P.O. Box 599
Lancaster, PA 17608-0599

 

OUTREACH OFFICES

Greater Lancaster Metro Area
601 South Queen Street

Lancaster, PA  17603
717.299.7301

Hours: Monday-Friday 8:30am - 5:30pm

Columbia
400 Chestnut Street

Columbia, PA  17512
717.684.8047

Hours: Monday-Friday 8:30am - 5:30pm

Ephrata
40 East Main Street

Ephrata, PA  17522
717.733.6562

Hours: Monday-Friday 8:30am - 5:30pm

Quarryville
349 Buck Road Suite 1

Quarryville, PA  17566
717.786.4468

Hours: Monday 8:30am - 4:30pm, Wednesday 8:30am - 4:30pm, Thursday 8:30am - 3:30pm

 

RESOURCES

        Lancaster County Food Pantry List

        Lancaster Area Community Meals



Funded in part with support from the PA Department of Community and Economic Development


Community Action Program of Lancaster County - 601 South Queen Street - Lancaster, PA 17608-0599 - Phone: 717-299-7301

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