Outreach Offices

County wide toll free 
# 1.800.732-0018

Lancaster City
601 South Queen Street
717.299.7301

Columbia
Loreto Building
401 Locust Street
2nd Floor
717.684.8047

Ephrata
24 Orange Street
717.733.6562

Quarryville/Solanco
349 Buck Road, Suite #1
717.786.4468

Manheim
7 South Main Street
717.665.2102

New Holland/Elanco
Welsh Mt. Medical and Dental Center
584 Springville Road
717.354.8692

Elizabethtown
Community Center
PO Box 225
70 South Poplar St.
717.653.8320

for more information about the outreach program, contact Anne Floyd, Program Director.

Outreach Services

The CAP Outreach program provides the "backbone" of the agency.  With seven offices throughout Lancaster City and County, the Outreach program serves as a vital link between the often confusing array of agencies and services and low income families.  If a family has a problem and doesn't know where to turn, the CAP Outreach Program will get them to the right agency and assist in setting up an appointment for the service.  CAP Outreach also follows up on all services to make sure the problem has been resolved.

The program also provides direct assistance as noted below and in other areas such as food, clothing and other life supporting essentials. 

Energy Assistance/Housing Assistance:

The Outreach program provides emergency financial assistance to families facing the cutoff of their utility service or who have no fuel oil with which to heat their homes.  In addition, CAP provides special financial assistance to families who are living in shelters, living in unsafe or overcrowded conditions or who are in imminent danger of eviction from their housing. 

You may also designate a donation as part of your PPL utility bill under a program known as Operation Help.  Click here for more information.

Utility Customer Assistance Programs: Click here to see more information about these special programs for customers of UGI and PPL.