The program provides support with utility payments by partnering with UGI and PPL utility companies to help customers reduce their utility debt and arrange for more manageable payment options going forward. 

Referral services are provided to all Outreach participants who need information and assistance in accessing resources such as housing, food, clothing and other support services. 

 Special Outreach services are designed to support older adults.

Eligibility

Please schedule an appointment with your local Outreach office to determine if you are eligible for services. Utility assistance requires an active utility account and you must meet the income guidelines listed below.

Outreach Income Guidelines

Family Size Maximum Yearly Family Income
1 $17,655
2 $23,895
3 $30,135
4 $36,375
5 $42,615
6 $48,885
7 $55,095
8 $61,335

Locations

Lancaster City
601 S. Queen St.
Lancaster, PA 17603
phone: 717.299.7301

Hours

Monday - Friday 8:30 a.m. to 4:30 p.m. (walk-ins welcome)
Extended hours until 7:00 p.m. on the first and third Thursday of each month
* Closed from 12:00 p.m. to 1:00 p.m. daily

Columbia
400 Chestnut Street
Columbia, PA 17512
phone: 717.684.8047

Hours

Monday - Wednesday 8:30 a.m. to 4:30 p.m. (walk-ins welcome)
* Closed from 12:00 p.m. to 1:00 p.m. daily

Ephrata
40 E. Main St.
Ephrata, PA 17522
phone: 717.733.6562

Hours

Monday - Friday 8:30 a.m. to 4:30 p.m. (walk-ins welcome)
* Closed from 12:00 p.m. to 1:00 p.m. daily

Quarryville
349 Buck Rd.
Suite 1
Quarryville, PA 17566
phone: 717.786.4468

Hours

Thursday and Friday 8:30 a.m. to 4:30 p.m.
* Closed from 12:00 p.m. to 1:00 p.m.