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Utility Assistance

Questions? Let us help.
Contact Crystal today.

Crystal Werhel
Outreach Utility Assistance Program Manager

phone: 717.299.7301 OR 717.786.4468
email: cwerhel@caplanc.org

Contact Crystal

The Outreach Utility Assistance program provides emergency assistance and service planning to individuals and families who are facing financial hardships.

The program provides support with utility payments for UGI and PPL customers to help reduce utility debt and arrange for more manageable payment options going forward. 

The team also provides referral services to customers who need information and assistance in accessing other community resources such as housing, food, clothing and other needs. Specialized resource and referral services are available to support older adults.

Eligibility

Please schedule an appointment with your local CAP office to determine if you are eligible for services. Utility assistance requires an active utility account and you must meet the income guidelines listed below.

Outreach Income Guidelines

Family Size Maximum Yearly Family Income
1 $18,090
2 $24,360
3 $30,630
4 $36,900
5 $43,170
6 $49,440
7 $55,710
8 $61,980

Locations

Lancaster City
601 S. Queen St.
Lancaster, PA 17603
phone: 717.299.7301

Hours

Monday - Thursday 8:30 a.m. to 5:00 p.m. 
Friday - 8:30 a.m. to 1:30 p.m.

(walk-ins welcome)

* Closed from 12:00 p.m. to 1:00 p.m. daily

Columbia
400 Chestnut Street
Columbia, PA 17512
phone: 717.684.8047

Hours

Monday - Thursday 8:30 a.m. to 4:30 p.m. 

Friday - 8:30 a.m. to 1:30 p.m. 

(walk-ins welcome)

* Closed from 12:00 p.m. to 1:00 p.m. daily

Ephrata
40 E. Main St.
Ephrata, PA 17522
phone: 717.733.6562

Hours

Monday - 8:30 a.m. to 5:00 p.m.

Tuesday - 8:30 a.m. to 12:00 p.m.**

Wednesday - 8:30 a.m. to 5:00 p.m.

Thursday - 8:30 a.m. to 12:00 p.m.**

 Friday 8:30 a.m. to 12:30 p.m.  

(walk-ins welcome)

* Closed from 12:00 p.m. to 1:00 p.m. daily

** Tuesday and Thursday afternoons by appointment only (home visits)

Quarryville
349 Buck Rd.
Suite 1
Quarryville, PA 17566
phone: 717.786.4468

Hours

Thursday and Friday 8:30 a.m. to 4:30 p.m.
* Closed from 12:00 p.m. to 1:00 p.m.